Empathetic Listening
- Empathetic listening ? listening to understand the point of view of the speaker and imagine yourself in the shoes of the person who’s talking
- Builds trust and confidence
- Helps both parties feel and process their emotions
- Provides validation
- Creates a safer space for all parties to connect and be vulnerable
- Listening to understand not listening to respond
Verbal:
That sounds… Frustrating, exciting, upsetting You seem… Scared, disappointed, happy That must have been… Fun, strange, confusing Nonverbal:
- Eye contact
- Facial expressions
- Posture
- Tone of voice
- Physical touch (if appropriate)
