Empathetic Listening

  • Empathetic listening ? listening to understand the point of view of the speaker and imagine yourself in the shoes of the person who’s talking
    • Builds trust and confidence
    • Helps both parties feel and process their emotions  
    • Provides validation
    • Creates a safer space for all parties to connect and be vulnerable
    • Listening to understand not listening to respond


      That sounds… Frustrating, exciting, upsetting
      You seem… Scared, disappointed, happy
      That must have been… Fun, strange, confusing


      • Eye contact
      • Facial expressions
      • Posture
      • Tone of voice
      • Physical touch (if appropriate)